FAQs


ALL ABOUT Y-HAIR EXTENSIONS

What are weaving hair extensions?

Weaving hair extensions are extensions that have been hand tied or machine sewed onto a weft. They come on a continuous track and can be cut to varied lengths to be sewn into braided hair, used to construct a wig, or glued directly to your hair (although this is not recommended)
  • Why should I choose weaving hair extensions?

  • If you’re looking for a longer term solution for wearing extensions, especially if you don’t want to clip them in daily, then weaving hair extensions are a perfect option. Installed correctly these can also be a great protective style 
  • Who can wear weaving hair extensions?

  • Anyone can wear weaving hair extensions just be sure to choose a method of install that best suits your style and overall needs
  • What kind of hair do you use?

  • We only use the finest quality virgin human hair which has been carefully sourced from donors. All cuticles are aligned just like a head of real hair. With correct maintenance this means the hair should remain soft and shiny, and can be treated just as your own
  • What is virgin hair?

  • Virgin hair is hair which has not been processed using dyes or chemicals and represents one of the best choices for quality human hair. This hair is sourced directly from a donor and washed and conditioned without any form of chemical treatments. The hair comes in natural black/dark brown as standard

    What is the difference between a lace closure and a lace frontal?

    A lace closure is used at the crown or side of the head to give an illusion of a natural scalp at a particular parting. It is approximately 4” x 4” in size. A frontal is installed at the front of the head starting at the hairline and placed from ear to ear to allow free-parting and style manipulation across the entire front portion of the hair. We offer a 13.5” x 4” and 13.5" x 6" size

    Why don’t you have standard hair types like Brazilian, Peruvian, Indian, Cambodian and Mongolian extensions?

    Our aim at Y-HAIR is to remove hair typing jargon categorised by ethnicity and streamline the process of purchasing hair. We want to inspire women to achieve luxurious hair through a concise range of extensions defined only by texture. We offer four signature collections Y-SATIN for a sleek straight finish, Y-CURVE for beautiful waves, Y-O for statement curls and Y-NATURAL for a textured look
  • How do I install Y-HAIR extensions?

  • This is dependent on you, or your stylist. A few options include:
    Sewing or weaving the extensions directly into braided hair 
    Creating a custom wig
    Adding clips to the wefts to create clip ins

    How long will my extensions last?

      Here at Y-HAIR we pride ourselves in supplying premium quality human hair extensions which can last for up to 18 months depending on maintenance. For maximum longevity please treat your extensions with care and avoid vigorous brushing, or using excessive heat
       

      MAINTENANCE AND CARE

      How best should I handle my extensions?

      Brushing or styling your extensions gently can minimise the hair from shedding. Be sure to use a soft-bristled brush, start at the bottom and slowly work your way up the hair shaft. Remember Y-HAIR extensions should be treated as your own hair. When washing your extensions, use warm water with a moisturising shampoo. The hair should be treated delicately without vigorous rubbing. Always follow up with a moisturising deep treatment conditioner
    • Can I straighten my hair extensions?

    • Y-HAIR extensions can be treated as your own so can be straightened. Always use a heat protectant and avoid using excessive heat
    • Can I colour my hair extensions?

    • Yes. But excessive bleaching is not recommended as this will dry out the hair and reduce longevity
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    • SHIPPING AND DELIVERY

      What is the cost of shipping?

      We are pleased to offer free shipping to all our UK customers. International shipping is set at £15 for Europe, USA and Canada and £20 for the rest of the world. Please note customers are responsible for paying any duty or import charges added at the destination country

      How long does delivery take?

      All our products are shipped using a recorded delivery system. Use your tracking number to find out the status of your package as it makes its way to you. Standard delivery is as follows:
      UK- 2-5 working days, Europe- 7-10 working days, USA and Canada 10-15 working days. Rest of the world up to 21 working days.
      Customers are responsible for entering their correct delivery address, Y-HAIR will not accept any liability for non-delivery if mistyped/wrong or old addresses have been entered during the order process

      What Payment methods do you accept?

      Purchases can be made via PayPal, however please note if you’re paying via eCheque on PayPal payment can take up to 7 days to clear. Orders will not be processed and cannot be sent out before payments are cleared. Once payment clears, you will receive a confirmation and dispatch email with tracking information 
    • Where do you ship to?

    • We ship nationally within the UK and internationally to Europe, North America and Canada. We also ship to over 200 destinations worldwide including countries in Africa, South America, The Caribbean and Australia. If you are not sure whether we deliver direct to your country, please send us an email at contact@yhaircompany.com with your enquiry and we’ll get back to you as soon as possible
    • Has my order been dispatched?

    • After you have placed an order, an email will confirm receipt of your payment. Once the request is processed, your hair will leave our warehouse and you will be informed by email. It can take between 24 and 48 hours post order for dispatch to occur
    • I have not received my order, what happens next?

    • We are constantly striving to provide the best level of customer satisfaction with both the hair we offer, and the service we deliver. However, in the event that something goes wrong and you have not received your hair extensions within our specified time frames, please contact the Y-HAIR customer service team via email at contact@yhaircompany.com. We will endeavour to establish the problem and deal with your enquiry as a matter of urgency
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      RETURNS

      What is your returns policy?

      Eligible Y-HAIR extensions may be returned for a full refund if unused within 7 days of receipt.Please note that bundle deals, sale and pre-order items are non-refundable but may be returned for online store credit. If you would like to return your extensions please notify us first by email at Returns@yhaircompany.com including “RETURN” and your order number in the subject. Please do not post anything until you have received confirmation of the correct return address by email. Before sending please ensure all extensions remain in their original packaging and are completely unused with tags intact. All products must remain in a resalable condition and will be checked upon arrival at our warehouse. We will be unable to accept any returns found to be compromised in this way.
      Customers will be responsible for return shipping costs. We recommend using a trackable service and purchasing insurance to ensure that we safely receive your return. Y-HAIR will not accept liability for any items that do not reach us securely.
      At this time we do not accept exchanges
       

      COMPLAINTS  

      What is your complaints procedure?

      Our mission is to provide high quality products to all our customers. However, on the rare occasion that you receive an item which you suspect is faulty, please notify us by email within 14 days of purchase at contact@yhaircompany.com. We will respond to your email within 48 hours and work with you to resolve any problems on a case by case basis